What's your talk-to-listen ratio? This week, try keeping track of how much you talk and how much you listen; there might be some lessons for you. As Mark Twain said, "If we were supposed to talk more than we listen, we would have two tongues and...

In conversations or presentations, do you talk too fast?  If you talk too fast, slow your pace. Try adding short pauses and at the same time keeping it natural. Slow your pace to: - give yourself space to breathe, smile and make eye contact -...