Before an important conversation or even a difficult conversation, take a little time for preparation. Work out your purpose for the conversation, what to say and most importantly, what not to say. Prepare and set a clear intention for the conversation and you'll heighten the...
When you’re in the middle of a difficult conversation and you’re being challenged, it’s so easy to dextify, Defend, EXplain and jusTIFY! Of course, there’s a time to defend, explain and justify. But most often, dextifying is not the best response. It almost always sounds...
When someone brings their opinions to a conversation, armed and ready for battle, it's easy to react or get defensive. How about taking a moment to: 1) Think through how you can disarm the other person and voice your opinions tactfully. 2)...
